Wednesday, July 22, 2009

Dagnab gummint burrocrats

If the DMV did health care

One of the main points in the argument against a single payer, government-sponsored health care system is that it would be run by heartless gummint burrocrats. One line I’ve heard several times is: “Do you want to trust your health care to the kind of people who run the DMV?”

A week ago, I got a letter from the Oregon Department of Motor Vehicles. This letter informed me that a vehicle registered to my name was not insured and that I had to procure auto insurance for it unless I had sold it or if it had been wrecked and thus taken out of circulation. In my case, however, the vehicle in question, a 1960s vintage Ford stepside pickup, was in a friend’s garage, not going anywhere until a loving restoration was completed.

There was a phone number at the bottom of the letter. I called it. A person answered. Yes, a real human being answered. No tedious menu of numbers to push or things to say to eventually get to a point where you are on hold long enough to watch Schindler’s List. A woman just answered the phone, said her name and asked how she could help me.

When was the last time that happened when you called your insurance company?

She was very helpful and told me to write my explanation at the bottom of the slip that I was supposed to return and all would be fine.

Again, when did that ever happen when you inquired about something from a health insurance company?

Fact is, the DMV Express center at Lloyd Center has always given me better service than I get from any other commercial interaction, with the possible exception of my favorite coffee house. The people there are friendly, courteous and extremely helpful. And most of the time, you get right in and out, with a minimum of waiting.

So, as to whether I want to have my health care administered by the same people who work at the DMV, I’m saying, “Hell, yes!”

1 comment:

  1. I just dealt with the DMV and the DEQ today to re-register my car, and I totally agree with you. I got great info online, called and talked to a human who gave me the additional information I needed, and the whole thing was easy and efficient. The people were polite and knowledgeable, the website was great. If my healthcare was this good I'd live to be 120. Bring it on!